CA traveler faces nightmare after flight canceled and airline denies refund

SAN FRANCISCO (KGO) — Flight cancellations have regretably been all much too common this winter season. 7 On Your Side’s Michael Finney helped one particular this sort of traveler.

Reggie Snowden relished his small business conferences in Guadalajara.

He had a very good time bonding with co-staff and fellow party planners.

He booked his flight through Expedia 3 months in progress.

Much more: How to get refunds for canceled flights

7 weeks later on, he acquired a detect that his return flight had been canceled.

Aeromexico presented to transfer up his departure 12 hours.

“They needed me to simply click and acknowledge a flight again earlier, a tiny right after 7 a.m. in the early morning, which indicates I would have skipped the final assembly,” mentioned Snowden.

He named Expedia which referred him to Aeromexico, but he said the airline made available no affordable alternate options.

So he went back to Expedia, which recommended he terminate his return flight and rebook on an additional airline.

Much more: What are your legal rights if your flight is delayed? Or eliminate your luggage?

He experienced insurance and figured one way or the other, he’d get a refund for the canceled flight.

“And the flight insurance plan firm, they were being no aid at all. I was asking them, ‘Why do I have flight insurance policies?'” mentioned Snowden.

So he went again and forth from Expedia to Aeromexico back to Expedia and all over again to Aeromexico.

At one particular point, he received this email from Expedia telling him, “We required to reach out to you and enable you know that Delta Airways has taken more than flight reserving from Expedia.”

“I named Delta. I gave them the reference selection, gave them every thing. Delta experienced no thought what they ended up speaking about,” Snowden said.

Extra: SF girl rebooked on flight that failed to exist after Delta Air cancellation

Running out of solutions, he turned to 7 On Your Aspect and we arrived at out to Expedia.

The business instructed us: “We respect Mr. Snowden’s endurance as we labored with the airline to pursue his refund. We’re content to ensure the refund was processed, and to apologize for the hold off. We have additional Expedia details to Mr. Snowden’s account to use on a future booking.”

Reggie is pleased with the resolution.

The occasion planner states his experience will assist him serve his customers greater.

“It tends to make me want to do my work even much better to make certain we’re always aiming to be sure to our visitors,” Snowden reported.

Just take a search at a lot more stories and video clips by Michael Finney and 7 On Your Aspect.

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